FAQ

Frequently Asked Questions

How long does shipping take?

Standard shipping typically takes 7–14 business days depending on your location. Express options may be available at checkout. International orders may take longer due to customs processing.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use that number on the carrier's website to follow your package in real time.

What is your return policy?

We accept returns within 30 days of delivery on unworn, unwashed items with original tags. Please email us at support@douse340.com to start a return.

How do I find my size?

Each product page includes a size guide. We recommend measuring yourself and comparing to the chart for the best fit. If you're between sizes, we generally suggest sizing up.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of being placed. After that, the order may have already been processed for fulfillment. Contact us immediately at support@douse340.com.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping rates and delivery times vary by destination. Any applicable customs fees or import duties are the responsibility of the customer.

My item arrived damaged. What do I do?

We're sorry to hear that! Please contact us at support@douse340.com within 7 days of receiving your order and include photos of the damage. We'll make it right.