Shipping policy
DOUSE Shipping Policy
Thank you for shopping with DOUSE. Below you'll find everything you need to know about how we get your order to your door.
Order Processing
All orders are processed within 2–5 business days of being placed (excluding weekends and holidays). You will receive an email confirmation once your order has been placed and a second notification when your order has shipped.
During peak seasons or sale periods, processing times may be slightly longer. We appreciate your patience.
Domestic Shipping (United States & U.S. Territories)
Shipping Method
Estimated Delivery
Standard Shipping
7–14 business days
Express Shipping
3–7 business days
Shipping rates are calculated at checkout based on your location and order weight.
International Shipping
We ship worldwide. International delivery times vary by destination and are typically 14–30 business days after processing.
Please note:
International customers are responsible for all customs fees, import duties, and taxes imposed by their country
DOUSE is not responsible for delays caused by customs processing
Delivery times are estimates and not guaranteed
Order Tracking
Once your order ships, you will receive a tracking number via email. Use this number on the carrier's website to monitor your delivery status. Please allow 24–48 hours for tracking information to update.
Incorrect Address
Please double-check your shipping address before completing your purchase. DOUSE is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@douse340.com — we can only make changes before the order is shipped.
Lost or Stolen Packages
DOUSE is not responsible for lost or stolen packages once the carrier marks an order as delivered. If this happens, please contact your local post office or carrier directly. We recommend filing a claim with the carrier. If you need additional assistance, reach out to us and we will do our best to help.
Questions?
Contact us at support@douse340.com and we'll get back to you within 1–2 business days.